Shipping & Returns
Everything you need to know about delivery and returns.
Shipping
Fulfillment Time
Please allow 2 business days for us to pick, pack, and prepare your order before it leaves our warehouse.
Carrier & Delivery
We ship with Australia Post. Delivery takes 4 to 8 business days depending on your location.
Free Delivery to Most Metro & Regional Areas
Shipping is calculated at checkout via your postcode, so you'll see the exact rate (if any) before paying.
Tracking Number
You will receive a tracking number via email within 2 business days of placing your order.
Returns
No Change of Mind
We do not accept returns for change of mind. Please double-check your sizing and selections before completing your purchase.
Faulty or Damaged Items
If your item arrives faulty or damaged, contact us within 30 days with photos and we will arrange a replacement or store credit.
How to Contact Us
Email hello@vistaoutdoorliving.com.au with your order number and we will get back to you within 1 business day.
Customer service
Vista Outdoor Living
55 Henderson Drive
Tarneit Victoria 3029
Australia