Privacy Policy

Information you provide

Newsletter subscriptions collect your name and email address. When you contact us by email or phone, you may provide contact details, an order number and information about your enquiry. The contact-page enquiry opens your email application; it does not automatically send a message.

Orders and checkout

Our checkout is provided by Shopify. Contact, delivery and payment information entered at checkout is processed there to complete your order. This website stores a cart reference and cart contents in your browser so you can return to your cart. Review the privacy information presented by Shopify and your selected payment provider.

Newsletter and enquiries

Subscriber names and email addresses are stored through our website hosting service, Lovable Cloud. We use subscription details for marketing communications you agree to receive. Contact customer service to unsubscribe or request access, correction or deletion of your subscriber information. We use enquiry information to respond to your request.

Tracking and browser storage

This website includes a Google Ads tag and sends shopping events, such as product views, cart additions and checkout starts, to Google. Google may use cookies or similar technologies subject to your browser settings. Browser storage also remembers cart contents and whether you dismissed the welcome offer. You can clear browser storage or manage cookies through your browser settings; this may affect your cart.

Questions sent through the chat assistant are processed by an AI service to generate replies. Do not enter payment details or sensitive personal information in chat.

Service providers

Website hosting, Shopify checkout, Google advertising and the chat service process information as part of their services. Their infrastructure may process data outside Australia. Contact us for questions about providers, retention or handling of your information.

Privacy enquiries

Email hello@vistaoutdoorliving.com.au with a privacy enquiry or complaint. For order questions, visit Contact Us.