We're here to help
Talk to a real person in Australia.
No phone trees, no overseas call centre. Email our team and we'll get back to you within one business day — usually much sooner.
Email us
hello@vistaoutdoorliving.com.au
The fastest way to reach us. Photos of a damaged part or a delivery issue help us sort it out first time.
Support hours
9am – 5pm
Monday to Friday, Australian Eastern time (AEST / AEDT).
Emails sent after hours, on weekends or public holidays are answered the next business day.
Before you email
- • Have your order number handy — it speeds everything up.
- • Delivery costs show at checkout once your postcode is in.
- • Shipping Policy and Returns & Warranty answer most questions instantly.
Send an enquiry
Tell us what you need
This opens your email app with everything filled in — just hit send. Prefer to write it yourself? Email hello@vistaoutdoorliving.com.au.
What we can help with
Pick the right lane
Delivery & ETA
We deliver to most metro and regional areas. Your rate is calculated at checkout by postcode, and every order ships with a tracking number so you can watch it come.
Order status
Need to change an address, add a piece or check whether your set has left the warehouse? Send through your order number and we'll take care of it.
Warranty & returns
Every piece is backed by our Aussie-climate warranty. If something arrives damaged or fails from normal use, we'll repair, replace or refund it.
Parts & cushions
Lost a screw, cracked a slat or want fresh covers in a new colour? We keep replacement parts and cushion sets for most of the range.