We're here to help
Talk to a real person in Australia.
Contact us by email or phone for product, delivery and order enquiries. Customer service is available Monday to Friday.
Vista Outdoor Living contact details
Vista Outdoor Living
55 Henderson Drive
Tarneit Victoria 3029
Australia
Email us
hello@vistaoutdoorliving.com.au
The fastest way to reach us. Photos of a damaged part or a delivery issue help us sort it out first time.
Support hours
9am – 5pm
Monday to Friday, Australian Eastern time (AEST / AEDT).
Emails sent after hours, on weekends or public holidays are answered the next business day.
Before you email
- • Have your order number handy — it speeds everything up.
- • Delivery costs show at checkout once your postcode is in.
- • Shipping Policy and Returns & Warranty answer most questions instantly.
Send an enquiry
Tell us what you need
This opens your email app with everything filled in — just hit send. Prefer to write it yourself? Email hello@vistaoutdoorliving.com.au.
What we can help with
Pick the right lane
Delivery & ETA
We deliver to most metro and regional areas. Your rate is calculated at checkout by postcode, and every order ships with a tracking number so you can watch it come.
Order status
Need to change an address, add a piece or check whether your set has left the warehouse? Send through your order number and we'll take care of it.
Warranty & returns
Contact us about faulty or damaged items. Applicable product warranties and Australian Consumer Law rights are explained in our Returns & Warranty Policy.
Parts & cushions
Lost a screw, cracked a slat or want fresh covers in a new colour? Contact us to check whether a suitable replacement is available for your product.